Terms and Conditions

Effective Date: April 2026

These Terms and Conditions govern all consulting services provided by DewWow LLC ("DewWow," "we," "us") to the client ("you," "Client"). By purchasing a prepaid hour pack or engaging DewWow for services, you agree to these terms.

1. Services

DewWow provides Odoo consulting services including implementation, configuration, customization, development, data migration, integration, training, and ongoing support. Services are delivered remotely from our Wisconsin office unless onsite consulting is specifically requested.

2. Prepaid Hour Packs

Prepaid hour packs are purchased upfront and may be used for any combination of services listed above. Hours are tracked via your project portal and deducted as work is completed. Hours expire 12 months from the date of purchase. Unused hours are not transferable to other clients.

3. All Sales Are Final

All purchases of prepaid hour packs and consulting services are final. No refunds will be issued. If you are dissatisfied with our services, please contact us and we will work to resolve the issue.

4. Payment Terms

Prepaid hour packs are due at the time of purchase. For custom engagements invoiced separately, payment is due within 14 days of the invoice date. DewWow reserves the right to suspend services for overdue accounts. A late fee of 1.5% per month may be applied to past-due balances.

5. Scheduling and Delivery

DewWow will make reasonable efforts to complete work within agreed timeframes. However, timelines are estimates and not guarantees. Delays caused by the Client (including late feedback, access delays, or scope changes) may extend delivery timelines.

6. Client Responsibilities

The Client agrees to provide timely access to systems, data, and personnel required for DewWow to deliver services. The Client is responsible for maintaining backups of their own data. The Client is responsible for reviewing and approving all work delivered by DewWow.

7. Limitation of Liability

DewWow provides services on a best-effort basis. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by the Client for the specific services giving rise to the claim.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives the termination of services.

9. Intellectual Property

Custom code, configurations, and deliverables created specifically for the Client belong to the Client upon full payment. DewWow retains the right to reuse general methodologies, tools, and non-client-specific knowledge.

10. Onsite Consulting

For onsite engagements, travel time is billed against the Client's hour pack. Travel expenses (mileage, lodging, meals) are billed separately at cost.

11. Governing Law

These terms are governed by the laws of the State of Wisconsin, United States. Any disputes shall be resolved in the courts of Waukesha County, Wisconsin.

12. Contact

Questions about these terms? Contact us at sales@dewwow.com or write to:

DewWow LLC
1231 S Rochester St, Suite L20
Mukwonago, WI 53149